REFUND POLICY

We are committed to delivering high‑quality functional nutrition products and a pleasant shopping experience for every customer. This policy outlines our refund‑related terms for orders of our all‑in‑one protein shake powders, electrolyte drink mixes, superfood lemon blends, gel‑pouch vitamins & functional supplements, and functional instant coffee.

Eligibility for Returns

You may initiate a return for your purchase within our 60‑day return window from the time you receive your goods. Products submitted for return should be in original condition. Please submit your return request via our support channel before sending items back. Returns that do not follow our return guidelines will not be accepted.

Refund Processing Timeline

Once we receive and complete the review of your returned merchandise, your refund will be processed within 5‑10 days. The refund amount will be credited back to your original payment method. Please be aware that financial institutions may require additional processing time beyond our control for funds to show up in your account.

Shipping Related Notes

Free shipping applies to all orders. Shipping fees will not be deducted from your refund amount for eligible returns. Expedited shipping service is not available on our store.

Partial & Non‑Refundable Situations

Partial refunds may apply if returned items are damaged, used, or incomplete upon arrival at our receiving facility. Refunds will not be granted for products damaged due to improper personal storage, misuse, or normal consumption.

Currency

All refunds will be issued in USD, matching the currency used for your original order.

How to Get Support

If you need to submit a return request, ask questions about refund eligibility, or check the status of your pending refund, please navigate to our Contact Us page. Our email and all available support channels are located there.

We keep improving our service to resolve your concerns fairly and efficiently.